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Difficult conversations

Recognise | address | resolve

Dismissals, bullying, financial difficulties: you will learn how to handle difficult conversations professionally. With clarity, empathy and the necessary attitude.

Practise realistic scenarios and hone your skills in conversation situations. With actors if required.

The training is tailored to your role, your industry and your specific challenges. So that you can communicate respectfully, confidently and effectively, even in tense situations.

You will learn and practise...

how to handle difficult conversations with confidence

how to consciously perceive your function and role in the company

how to correctly assess your counterpart's starting position

how to reflect on your approach and impact with the help of video analysis

how to make targeted use of location, setting and seating position

techniques for addressing conflict issues empathetically and clearly

how to improve your vocal, linguistic and visual impact